Custom Orders are made to order and non refundable. As grillz are made specifically for you we do not offer refunds under any circumstances.
We can cancel your order within 24 hrs of your purchase as long as we have not shipped out a mold kit to you.
If you have any questions about our refund policy or need to cancel your order please contact us by phone as sooon as possible.

We are more then happy to use your mold! This actually will speed up the process for getting your finished Grillz. We do recommend that if your mold impression is over 3 months old to redo a new one. As our teeth are continuously moving around any minor adjustments can cause your Grill not to fit.

All silver gold pated grillz will tarnish and or fade over time. This is not something that can be prevented. We encourage our customers who are looking to wear their grillz on a regular basis purchase or upgrade to a genuine gold grill.

No, especially if you ordered a silver with gold plated grill. This will tarnish and discolor the Grillz very quickly. If you want to have this ability please make sure to purchase a genuine gold grill as you can still clean genuine gold grillz with your traditional jewelry cleaning supplies.

We do not recommend that you do this as it is just bad for your teeth.

As grillz is a custom item we make them to the specs accordingly to your mold. During the mold process we emphasize on the importance of a good mold.
If you have any fitment issues feel free to reach out to us and we will guide you through how to make minor adjustments. You may also mail the grillz back to us and we can make the adjustments accordingly. Please note that a redo of a grill will need to be paid for before this is done. We are always here to help and will work out a discounted deal if this becomes the case. If this issue comes about the grill will be remade as your original design. We cannot change it to another design.

For the outside of the grill, use a jewelry cloth to remove any tarnish build up and to polish and shine up your grill. For the inside of the grill, use warm water and a tooth brush after every use. WE DO NOT RECOMMEND PUTTING YOUR GRILLZ IN ANY CHEMICALS.

Your first mold kit comes free with your grillz purchase. If you need to redo your mold you will need to purchase the mold kit from our store. If you are purchasing a Mold kit for a redo please let us know so we can get the mold kit out to you with all the proper information.